We Care For You.

**Practice Updates**

Dr Ngo is currently away till June 16th, inclusively.
We are now offering bulk-billed telephone consultations to all of our existing patients.
 
To help us in our efforts to minimise the risk of COVID-19, we encourage patients to use telehealth services as an alternative to face-to-face consults where possible. If you are unsure if a telehealth consult is right for you, please visit our Telehealth Services page.
 
To book a telehealth service, you can contact reception at 07 5568 0332 or online via our website.
 
For telephone consults: Your GP will do their best to contact you at the scheduled time however unexpected delays may occur.
  
Face-to-face consults: We are still kindly asking patients to wait in their car until the doctor is ready to see you. You will need to call reception to check-in.
 
GOV flu and Private flu vaccines ($20) – IN STOCK.  Please call reception to make a booking.

Medlab Pathology have recently changed their operating hours to Mon-Fri 7:30AM – 12:30PM.

Are you worried about your symptoms?  Symptom Checker from Health Direct can help determine if you need to seek medical help.

**Important COVID-19 Message**

Reedy Creek Medical Centre will now require patients to WAIT IN THEIR CAR and contact reception upon their arrival PRIOR TO ENTERING THE SURGERY. Once the doctor is ready to see you, you will either be asked to proceed straight into the doctor’s room or be seen in your car. Your health is of utmost importance to us and are taking all the necessary measures to reduce unnecessary contact/time in the wait room and minimise the potential spread to you and your loved ones.

We understand that this is a stressful time. However, in accordance with Australian Public Health advice, Reedy Creek Medical Centre asks that any individuals who:

  • Had contact with someone diagnosed with COVID-19
            • AND

  • Experiencing cold/flu/respiratory symptoms (fever, cough, sore throat, difficulty breathing)

DO NOT BOOK OR ATTEND THE SURGERY!!! Please go directly to either the Gold Coast University Hospital Fever Clinic or Robina Health Precinct Fever Clinic.

We do NOT test for COVID-19 at Reedy Creek Medical Centre.  For more information about where you can get tested, please click here.

In light of COVID- 19, Reedy Creek Medical Centre has introduced a screening questionnaire for completion prior to your appointment.    We kindly ask that you answer these questions honestly.  Patients who are found to be dishonest with their reason for visit and come to the clinic with flu-like symptoms will unfortunately have their appointment cancelled and will be asked to leave; fees may also apply.

We appreciate your understanding and cooperation.

 

Nestled in the heart of the Gold Coast, Reedy Creek Medical Centre is the first general practice surgery to be established in the area since 2010 and continues to flourish due to its commitment to high quality medical care.  Reedy Creek Medical Centre is a well-equipped, fully computerized, AGPAL-Accredited Mixed Billing practice with a multidisciplinary team of friendly practitioners who are always here to look after your well-being.

At Reedy Creek Medical Centre, we are committed to working with local health providers to ensure that only the highest quality of care is delivered to our patients. We provide courteous and confidential care using a holistic approach that is tailored to individual medical needs.

Our Doctors are supported by our enthusiastic and capable administrative team as well as a number of onsite services and staff including a practice nurse, allied health professionals and pathology

Please note that if there is no more online availability on your preferred day, please call the clinic as we have daily allocations for walk-ins and same day emergencies.

For After Hours Home Visits – Call 13SICK

For After Hours Non-Urgent Related Matters – Call 13HEALTH

 


 

In our quest for continuous improvement, we value and welcome your input and suggestions.

We take your feedback, concerns and complaints very seriously.  You may leave your   comments in our “Suggestion Box” at reception or speak to your doctor, nurse or reception staff regarding any issues. You may also submit your feedback by email or at reception by completing a Compliments or Feedback Form.  We will endeavour to reply within 48hrs.