Telehealth Services

We are now offering bulk-billed telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment. When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment. Alternatively, you can call reception on 55680332 for bookings. Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.

Both referrals and imaging requests can be faxed to your email or healthcare provider post appointment. However, scripts issued during a telephone consult will need to be picked up either at reception OR at the pharmacy downstairs according to your preference. Please be advised that S8 medication repeats will not be feasible via telephone consults; a face-to-face will be required.

During a telephone consultation,  your doctor will discuss any issues you might normally present to the clinic with. Please keep in mind there are limitations to online consultations such as the inability to perform a physical examination and therefore clinical judgement might be limited vis a vis face-to-face consults.​ Some consultations may still require a further follow up appointment in-person at a local GP and our staff will help facilitate this as required.

To help us in our efforts to minimise the risk of COVID-19, we encourage patients to use telephone consultations as an alternative to face-to-face consults where possible. If you are unsure if a telephone consultation is right for you, please refer to flow chart below:

telehealth services